• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

Betting Offers UK

Best Free Bets & Casino Sign Up Offers For 2022

  • Betting Offers
  • Free Bets
  • Casino Bonuses
  • Home
  • New Sites
  • Free Spins
  • Free Bet Clubs
  • Bookies
  • Football
    • Premier League
  • Horse Racing
    • Cheltenham Festival
      • Disruptions & Cancellations
      • Old Course v New Course
      • Prestbury Cup
      • Top Trainers
      • Top Jockeys
      • Amateur Races
    • Grand National
      • Picking a Winner
      • Grand National Winners
      • Grand National Fences
      • Disruptions & Cancellations
      • Back to Back Winners
      • How Often Does the Favourite Win?
      • Prize Money
      • Virtual Grand National
      • Grand National Sponsors
      • Reserve Horses
      • How Many Finish
      • How Many Run
      • Grey Horses
      • Popularity
      • Amateur Jockeys
  • Irish Lottery
  • Blog

Palpable Error: What are Your Rights When a Bookie Offers You the Wrong Odds?

6 March, 2020

Error Keyboard ButtonWhen Tyson Fury dismantled Deontay Wilder in their world heavyweight clash in Las Vegas in March, it was the culmination of an incredible renaissance story for the Gypsy King.

For savvy punters that had backed Fury to win it was also a chance to celebrate a payout from the bookies, with the 31-year-old available at around the even money mark for his duel with the Bronze Bomber.

One such punter was incensed, however, when Coral refused to pay out on his wager, which a shop clerk had accidentally accepted at odds of 18/1.

Simon Owst awoke to the news that Fury had won in the early hours of March 1, and set off to collect his £90 winnings – he has backed the Brit for a fiver.

When the error was pointed out, Mr Owst was offered £10 – which would have been the correct payout on Fury’s victory, plus a £5 free bet as compensation.

Unwilling to accept Coral’s explanation, he rang the firm’s customer services department but again was informed that, as part of their terms & conditions, bets placed at excessive odds in an episode of human error will only be paid out at the starting price.

Simon Clare, who is the director of PR at Coral, said:

“In terms of his [the customer’s] bet, Tyson Fury was Even money to beat Deontay Wilder, who was only just shading favouritism at 10/11. So a £5 bet on Tyson Fury to win the fight would be paid out at the correct odds of Even money returning £10 to the customer.

“The 18/1 written on the slip is clearly the incorrect price for this bet and so, in line with our Retail terms and conditions, we applied the correct price when settling the bet.”

Palpable Error – Why You Might Not Get Paid Out On Your Bet?

Terms and Conditions with Man in Suit

In their terms and conditions, Coral have section called ‘Errors’, and Clause 71 of that dictates that ‘….Coral will pay out at the correct price even when a bet has been accepted at a price that is materially different or clearly incorrect compared to other odds available at the time the bet was made.’

As is the case with the T&Cs for any big business around the world, the proof of the pudding is in the wording.

Ultimately, it is up to the bookmakers’ discretion as to whether the odds given are ‘materially different’ or not, and in the case of the punter above an 18-point error could fairly be described as ‘clearly incorrect’.

This is known a ‘palpable error’, or a palp, and the rules of this are often misunderstood by punters.

A change in the ruling came in 2008 when the Independent Betting Adjudication Service (IBAS) enforced that the error must be ‘inadvertent’ or ‘obvious’, rather than just a mistake that the bookie wants to cover themselves for.

Examples of Palp Bets

Oops Flip Clock

The devil is in the detail, but the great thing about IBAS’ rule change is that it protects punters from bookies refusing to pay out in all but the most obvious of circumstances.

So, imagine if a bookie had written 100/1 on your betting slip rather than 10/1 – clearly, this is a human error and likely to be struck off the record as a palp.

The same is true where the betting firm has clearly reversed the odds by mistake, e.g. quoting Manchester City at 4/1 and Aston Villa at 4/11, for example.

There is a grey area, of course. If a bookie has Player A at 5/1 to win and other firms have him at 5/2, is that a palpable error or just bad bookmaking? That is what the ‘obvious’ definition is supposed to protect against.

All bookies have different rules as to how they will respond in these cases, so it is worth knowing how your firm will settle up. Some will void bets, others will simply settle at the correct odds and others, like Coral, will settle at the right price and occasionally throw in a compensatory free bet.

If you experience a palp bet scenario, first consult with your bookmaker before involving any external resolution agencies.

What About Misleading Info & Related Contingency Bets?

System Failure on Digital Screen

What you may or may not know is that most of the data you see on a bookmakers’ site is usually supplied by a third party.

And the bookies will protect themselves should said agencies make a complete balls-up of the data they supply.

That includes live scores and data points from within that particular event – it could be yellow cards, corners, highest break, most 180s, breaks of serve and so on.

Bookies cover themselves by stating that such data is provided ‘for guidance only’, so even if their in-play feed displays the wrong score in a football or tennis match there are no grounds to get your stake back if you place a bet based on that information.

As for related contingency, that’s a more complex matter.

This relates to bets of two legs or more where each selection is related to the other.

An example would be where you have a flutter on Liverpool to win the Premier League and Mo Salah to be top goalscorer – here, one of the outcomes is ‘wholly or partly’ related to the other, and as such the bookie should not take the bet.

Of course, some firms will offer these combinations as a ‘special’, and if you accept the odds here then the bookmaker has no grounds to cancel your wager further down the line.

Previous Post: « Boxing’s Greatest Trilogies
Next Post: Racehorse Doping: What Substances are Banned in Horse Racing? »

Primary Sidebar

Blog

Rugby Player Being Tackled
What Is a High Tackle In Rugby and How are the Rules Changing?
Football with Blank White Cards
What Is a White Card In Football?
Football Manager Holding Up Tactics Board
Do Football Clubs Always Improve When Appointing a New Manager?
Man in Suit Holding Traditional Football Under Arm
Who Is the Greatest Football Manager of All Time?
Anfield Gates
Is 2022/23 Liverpool's Worst Ever Premier League Season?
More Blog Posts | Full Archives

Archives

Betting Sign Up Offers

  • Free Bets
    • Bet £5 Get £20/£30+
    • Bet £10 Get £30/£40+
    • Casino Free Bets
  • Casino Bonuses
  • Free Spins

Loyalty Offers

  • Acca Bonuses
  • Acca Insurance
  • Best Odds Guaranteed
  • Free Bet Clubs
  • Loyalty Points

Major Events

  • Grand National
    • How to Pick the Grand National Winner
    • Grand National Winners
    • Grand National Fences
    • Prize Money
    • Disruptions & Cancellations
    • Back to Back Winners
    • How Often Does the Favourite Win?
    • What Is the Virtual Grand National?
    • Grand National Sponsors
    • Reserve Horses
    • How Many Horses Finish?
    • How Many Horses Run?
    • Most Successful Owners
    • Changes Over Time
    • Female Jockeys
    • Grey Horses in the Grand National
    • Amateur Jockeys
    • Popularity
  • Cheltenham Festival
    • Festival Disruptions & Cancellations
    • Old Course v New Course
    • The Prestbury Cup
    • Top Trainers
    • Top Jockeys
    • Amateur Races
  • Premier League
    • Without the Big Six?
  • Irish Lottery

Related Posts

  • Exchanging the Exchange: BetDaq Sold Back to Dermot Desmond Just After Eight Years with Ladbrokes
  • Fred’s Done! Betfred Founder to Step Down as Chief Executive
  • What Will Happen to William Hill's UK Customers After Huge Caesars Sale?
  • Could Punters Be Limited to £100 Per Month Under New Government Guidelines?
  • Stats on Betting Sites Could Be a Thing of the Past in Landmark Legal Fight
  • Why the UK Economy Needs the Betting Industry Now More Than Ever
  • How eSports Could Be Vital to the Betting Industry
  • The Financial Impact of Sporting Cancellations on the Betting Industry in 2020
  • Palpable Error: What are Your Rights When a Bookie Offers You the Wrong Odds?
  • What Happens to a Bookie When Their UK License is Suspended by the Gambling Commission?

Betting Blog

  • American Football
  • Athletics
  • Betting Industry
  • Boxing
  • Cricket
  • Darts
  • Football
  • General
  • Golf
  • Horse Racing
  • Motor Racing
  • Politics
  • Rugby
  • Snooker
  • Tennis
betting-sites.co.uk
gambling-sites.co.uk

Copyright © 2023 Betting-Offers.com | BeGambleAware.org 18+